Jila Water Coffee Cup

Premium Filtration, Backed by Expert Support We source and supply high-performance filtration systems built to last, delivering superior water quality and long-term protection for your family and appliances. Our expert team is here to help you choose the perfect system, with fast shipping, easy installation, and ongoing support to keep your water pure.

Shop with Confidence & Enjoy Risk-Free Filtration We believe in 100% customer satisfaction. That’s why we offer competitive pricing, hassle-free returns, and guaranteed compatibility on replacement filters. Plus, with our Australian-based customer service, you get peace of mind knowing we’re here when you need us. Experience the best in water filtration—shop Jila Water today!

Jila Water & Best Water Filter – Return Policy At Jila Water and BestWaterFilter.com.au, we are committed to providing high-quality water filtration products. Due to the nature of our products, a strict return policy is in place to maintain the highest standards of safety and hygiene. Eligibility for Returns Products must be unopened, unused, and in their original packaging to be eligible for a return. Returns must be approved in advance and submitted within 30 days from the invoice date. A restocking fee of 14.5% or the cost of shipping (whichever is greater) will be deducted from the refund or store credit. Wrongly Purchased Items If you have purchased the wrong item (e.g., wrong size, incorrect system, or compatibility issues), you may return it for store credit. The item must be unused and in resellable condition. Return Process & Fees Damaged Returns: Minor damages that can be repaired will incur a deduction for replacement parts and labor costs, in addition to the restocking fee. Major damages that cannot be repaired may result in the return being refused, with the customer responsible for return shipping or disposal. Return Shipping: The buyer is responsible for return shipping costs. We recommend adding transit warranty to your return shipment in case of damage. Any damage not reported within 48 business hours of delivery will not be covered under our transit warranty. Faulty or Non-Functioning Items If your item appears faulty or does not function as described, you must return it for testing (if requested), with return postage paid by the buyer. If the item is confirmed faulty, we will provide compensation for return postage (proof of cost required) and arrange a replacement or refund. If the item is found to be fully functional and as described, the buyer will be responsible for return shipping. Need Help? We encourage customers to contact us before purchasing to ensure you select the right product for your needs. If you have any questions about our return policy, please reach out to our team—we’re happy to assist you.